Refunds & cancellation
Last updated 22 October 2026
In short: cancel any time, and keep access until the end of the period you paid for. If
ScrollUGC isn't for you, ask within 7 days of your first payment and we'll refund your unused videos.
Free trial
The free trial doesn't need a card and costs nothing, so there's nothing to cancel or refund. Videos you make in the trial are yours to keep.
Cancelling a plan
- Cancel any time from Billing in your dashboard, or by emailing hello@scrollugc.com from your account's address.
- Your plan stays active until the end of the current billing period, and won't renew after that.
- Videos you've already made stay available to download for 30 days after your plan ends.
Refunds
- First payment: ask within 7 days and we'll refund the share of videos you haven't used.
- Failed renders: refunded automatically as credits. You never pay for a video that didn't render.
- Service problems: if an outage or bug on our side stopped you using what you paid for, we'll credit or refund it.
- Renewals: if a renewal charge surprised you, tell us within 48 hours and we'll refund it as long as no videos were made in the new period.
- Used videos and part-used periods aren't otherwise refundable, unless the law requires it.
How refunds are paid
Approved refunds go back to your original payment method within 5–7 business days of approval. Your bank may take a few more days to show it.
Contact
Email hello@scrollugc.com with your account email and what you need. We reply within one business day. [Registered business name], [Registered business address].